DIAGNOSTICS
Not sure what’s wrong? Start with diagnostics.
When the symptoms are unclear, diagnostics give you a clear place to start. We test the device, explain what we find, and walk through your repair options before work begins.
TWO DIAGNOSTIC OPTIONS
Start with answers, not guesses.
Mobile diagnostics — $34.99
For phones and tablets when you’re not sure whether the issue is the screen, battery, charging, software, or something deeper.
Phones and tablets
Symptom and function testing
Repair options explained
MOBILE DEVICES
Console & PC/Laptop diagnostics — $59.99
For consoles, desktops, and laptops with power, display, performance, startup, charging, or other complex symptoms.
Consoles and computers
Hardware and software testing
Repair path and estimate
COMPLEX DEVICES
DEVICE NOT LISTED
Don’t see your device type? We can still help.
We work with more than the devices listed here. Tell us what you’re working with and we’ll help you figure out the right next step.
THE FEE POLICY
The diagnostic fee goes toward the repair.
WHAT YOU PAY FIRST
You pay the diagnostic fee to identify the issue and confirm the right repair path.
IF YOU APPROVE THE REPAIR
That fee is applied to the agreed repair total, so you only pay the remaining difference.
IF YOU DECLINE THE REPAIR
The diagnostic fee covers the testing and assessment already completed.
WHY IT HELPS
You get clear options before committing to repair work, even when the original symptom is hard to explain.
IN THE DIAGNOSTICS WORKSHOP
WHAT TO EXPECT
From a confusing symptom to a clear next step.
01
Bring in the device
Tell us what it’s doing, when it started, and what you’ve already tried.
02
We test the likely causes
We inspect the device using the appropriate diagnostic checks for its category and symptoms.
03
We explain your options
You’ll see what we found, which repair paths are available, and the expected cost.
04
Approve the repair or take it back
If you move forward, the diagnostic fee is credited toward the agreed repair total.
READY WHEN YOU ARE
Know what’s wrong before you commit.
Bring in your phone, tablet, console, PC, or laptop. We’ll help you understand the issue and the best next step.