Repair Protection
Repair Warranty & Customer Policies
Tech ResQ is committed to providing clear, honest, and reliable service. These policies outline how our warranties work, how customer‑supplied parts are handled, and what happens when a device is left unclaimed.
Last updated:
August 6, 2026
1. Warranty Coverage
Tech ResQ provides warranty coverage to ensure customers receive reliable repairs and quality parts. Warranty terms apply only to the specific repair performed and only when the device has not been damaged after service.
General Warranty Rule
Any repair not listed in this policy includes a one‑year warranty unless stated otherwise at the time of service. If a repair has a shorter or limited warranty, the customer will be informed before work begins.
Screen Replacements
Screen replacements include a one‑year warranty against manufacturer defects unless stated otherwise. Covered defects include touch issues, ghost touches, dead zones, display failure, and separation of the display from the frame due to adhesive failure.
The warranty does not cover cracks, chips, pressure damage, damage caused by drops or bending, water or liquid exposure, or damage caused by other components failing.
If the device frame is bent or damaged, the warranty may be limited because the frame can place stress on the new screen. Customers will be notified if this applies.
Battery Replacements
Battery replacements include a one‑year warranty covering swelling, rapid discharge, failure to hold charge, and failure to power on due to battery malfunction.
The warranty does not cover physical damage, liquid exposure, damage caused by third‑party chargers or cables, or damage caused by other failing components such as charging ports or power management circuits.
If the device has existing board damage that affects charging or power, the warranty may be limited.
Board‑Level Repairs
Board‑level repairs include a ninety‑day warranty on the specific issue repaired. This warranty covers recurrence of the same failure, reflow or replacement of the same component if needed, and additional work on the same circuit if the original repair does not hold.
The warranty does not cover failure of unrelated circuits, damage caused by drops, liquid, or heat after repair, new issues caused by pre‑existing corrosion or prior repair attempts, or devices with severe liquid damage or missing components.
If the device has widespread corrosion or previous board work, warranty may be limited or unavailable. Customers will be informed before repair.
No‑Warranty Repairs
Some repairs cannot carry a warranty due to the nature of the damage. These include:
Liquid damage
Bent frames
Heavy corrosion
Devices with missing internal components
Devices previously repaired by another shop with poor workmanship
2. Abandoned Device Policy
Tech ResQ follows a structured timeline to ensure fairness and clarity when devices are left unclaimed.
30‑Day Holding Period
Tech ResQ will hold all devices for 30 days from the date the customer is notified that the repair is complete or the device is ready for pickup. During this 30‑day period, the device remains stored securely, no abandonment actions begin, and customers may request additional time if needed. If no communication is received within these 30 days, the device enters the abandonment process.
Abandonment Process (Days 31 to 60)
Once the initial 30‑day holding period ends, the device enters a 30‑day abandonment window. During this period, Tech ResQ will call the customer, send a text message, send an email if provided, and attempt contact at least three times. All attempts are documented. This 31‑to‑60‑day window gives the customer additional time to respond before the device is officially marked abandoned.
60‑Day Abandonment Execution
If the device remains unclaimed after 60 days, it is officially classified as abandoned. Once marked abandoned, Tech ResQ is not responsible for loss, damage, or missing accessories. The device may be recycled, refurbished, or resold to recover part and labor costs. Any unpaid repair balance is not refunded. Ownership of the device transfers to Tech ResQ for cost recovery purposes.
Special Circumstances
If a customer needs more time, they must contact Tech ResQ before the 30‑day holding period ends. Extensions may be granted on a case‑by‑case basis.
3. Customer‑Supplied Parts Policy
Tech ResQ allows installation of customer‑supplied parts, but warranty is limited due to the unknown quality and condition of the part.
No Warranty on Parts
Customer‑supplied parts are installed without warranty. Tech ResQ does not guarantee part quality, part compatibility, part longevity, or part performance. If the part fails, the customer is responsible for providing another part and paying for additional labor.
Labor Warranty
Labor performed on customer‑supplied parts does not include a warranty. If the part fails or causes additional issues, a second labor charge applies.
Diagnostic Fees
Diagnostic fees remain non‑refundable. If the customer‑supplied part is defective or incompatible, the diagnostic fee still applies.
Part Condition Requirements
Customer‑supplied parts must meet all of the following requirements:
New or unused
Not visibly damaged
The correct model and version for the device
Not previously installed or removed from another device
If the part is used, damaged, or questionable, Tech ResQ may decline installation.
Risk Disclosure
Customer‑supplied parts may cause additional damage during installation, failure of other components, poor performance, or incompatibility with the device. Tech ResQ is not responsible for issues caused by customer‑supplied parts.
POLICY QUESTIONS?
Have questions about these policies? Our team can explain coverage, timelines, and next steps.