MAIL-IN REPAIR
Mail in your device. We’ll take it from there.
Complete the form below, package your device with care, and we’ll keep you updated from arrival through repair.
BEFORE YOU SEND IT
A smoother repair starts with a little preparation.
Follow these simple steps and you’ll know what happens next, from packing your device to getting it back.
01 / SHIPPING
How to ship your device
Remove passcodes and accessories.
Keep chargers, cases, and SIM cards unless the form asks you to include them.
01
Wrap the device securely.
Use a sturdy box with padding so the device cannot move during transit.
02
Use a trackable service.
Keep your receipt and tracking number until the repair is complete.
03
02 / WHAT TO EXPECT
From arrival to return
Arrival and check-in.
We’ll confirm when your package reaches us and begin the intake review.
01
Diagnosis and approval.
We inspect the device and contact you with next steps before paid work begins.
02
Repair and return.
Once approved, we complete the repair, test it, and ship it back with tracking.
03
NEED A HAND?
We’re here before, during, and after the repair.
If anything feels unclear, reach out or open the detailed shipping guide before you send your device.
PERSONAL HELP
Questions before you ship?
Need help with the form, packing, or what to send with your device? Our team can walk you through the next step.
DETAILED GUIDE
Shipping guide PDF
Open the full guide for deeper packing tips, carrier advice, and a checklist before you send your device.